We are looking for a Front Desk Agent to join our team. Front Desk Agent experience is required.

DESCRIPTION

• Responsible for check-in/out process, room assignments, collecting payment and settling accounts as per property standards
• Greet and respond to guest requests while providing exceptional service
• room assignments, and room change/late check-out requests.
• Take initiative to add a personalized experience
• Coordinate with appropriate departments (Housekeeping, Breakfast and Maintenance)
• Follow all hotel and departmental policies and procedures, as well as health & safety protocols

QUALIFICATIONS

• Hotel Front Desk experience is preferred
• Experience with hotel property management is required, Visual Matrix or similar PMS
• Computer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system
• Fluency in English with both verbal and written communication; additional languages are a plus
• Ability to work a variety of shifts and days of the week, including overnights
• Ability to work and multi-task in a fast-paced environment
  Job Type: Seasonal
  Pay: $15.00-$16.00 per hour

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In perso

Please refer the Job description for details