Front Desk Agent

at  Best Western Downtown Casper

ABOUT US:

Best Western Downtown Casper Hotel is a leading hospitality destination featuring 200 guest rooms, 38,000 square feet of meeting space, and an on-site restaurant, Bostons Pizza. We pride ourselves on providing exceptional service to both business and leisure travelers, offering comfortable accommodations, a vibrant event space, and outstanding dining experiences.

JOB SUMMARY:

We are looking for a Front Desk Agent to be the face of our hotel and provide guests with a warm, welcoming experience. This role is essential in ensuring smooth check-in and check-out processes, handling guest inquiries, and assisting with reservations. The ideal candidate will be friendly, detail-oriented, and committed to delivering excellent customer service.

QUALIFICATIONS:

• Previous hotel or customer service experience preferred but not required.
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in using hotel management software or the ability to learn quickly.
• A positive, team-oriented attitude with strong attention to detail.
• Availability to work flexible shifts, including evenings, weekends, and holidays.

• Greet and check in guests with a professional and friendly attitude.
• Process reservations, cancellations, and modifications efficiently.
• Handle guest inquiries and requests, providing accurate information about hotel services, local attractions, and event space.
• Assist with event bookings and coordinate with hotel staff to ensure seamless guest experiences.
• Manage payments and billing, ensuring accuracy in transactions.
• Address guest concerns and resolve issues promptly to maintain satisfaction.
• Maintain the front desk area, ensuring it is clean and organized.
• Work closely with housekeeping, maintenance, and other departments to ensure guest needs are met.