ABOUT US:

At Best Western Premier Freeport Inn & Suites, we pride ourselves on delivering a warm, welcoming, and exceptional experience to every guest. As a Front Desk Agent, you’ll be the first and last point of contact — playing a key role in making their stay memorable.

POSITION SUMMARY:

We are seeking an enthusiastic, service-oriented Front Desk Agent to join our team. If you thrive in a fast-paced environment, enjoy interacting with people, and have a passion for hospitality, this is the role for you!

QUALIFICATIONS:

• Previous customer service or hospitality experience preferred.
• Positive attitude with a genuine desire to help others.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Familiarity with hotel property management systems (PMS) is an asset (training will be provided).
• Flexible to work various shifts including mornings, evenings, weekends, and holidays.
• High school diploma or equivalent required.

• Welcome and check-in/check-out guests in a friendly, efficient, and professional manner.
• Handle all guest inquiries, requests, and complaints with care and prompt attention.
• Manage phone calls, reservations, and emails in accordance with hotel procedures.
• Process payments and maintain accurate guest accounts.
• Provide information about hotel amenities, services, local attractions, and directions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Maintain a clean and organized front desk and lobby area.
• Follow security, safety, and emergency procedures.
• Perform additional duties as required by the Front Office Manager or General Manager.