JOB OVERVIEW

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences.

QUALIFICATIONS

• Previous experience in a front desk or customer service role is required and must have opera system experience.
• Strong communication skills with excellent phone etiquette.
• Experience with phone systems and hotel management software is a plus.
• A background in hospitality or guest services is highly desirable.
• Multilingual or bilingual abilities are advantageous for enhancing guest interactions.
• Strong problem-solving skills and the ability to handle challenging situations calmly.
• Attention to detail with the ability to multitask in a fast-paced environment.
• A friendly personality with a commitment to providing exceptional service to all guests.
  Join our team as a Front Desk Agent, where your contributions will play a vital role in creating memorable experiences for our guests!
  Job Types: Full-time, Permanent
  Pay: $18.00 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking

Experience:

• OPERA SYSTEM : 3 years (preferred)

Work Location: In perso

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently and accurately.
• Answer phone calls promptly, providing information about hotel services and responding to inquiries.
• Handle guest requests and complaints with professionalism and courtesy, ensuring guest satisfaction.
• Maintain knowledge of hotel amenities, local attractions, and services to assist guests effectively.
• Process reservations and manage room assignments using hotel management software.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Uphold hotel policies and procedures while maintaining a clean and organized front desk area.