JOB DESCRIPTION:

中国城酒店式公寓前台客服

• 中英文流利，沟通能力强，责任心强
• 能够使用 Microsoft Word， Excel创建和编辑
• 能供根据工作需求学习并使用其他办公软件
• 能够清晰有效地进行英文的口头和书面沟通
• 专业的面对面，电话以及邮件沟通的能力和礼仪
• 良好的沟通能力，表达能力，理解能力和学习能力

工作时间： 9 a.m. - 6 p.m. 一周5-6天

QUALIFICATIONS:

• (English/Chinese) skills preferred, but not required
• Strong guest relations skills with a focus on hospitality
• Proficiency in operating phone systems and managing multiple calls simultaneously
• Knowledge of front desk operations and customer service best practices
• Strong organizational and time management skills
• Ability to handle challenging situations with patience and professionalism
• Familiarity with hospitality management software is a plus
• Multilingual abilities are an asset

• Greet and welcome guests warmly and professionally
• Manage guest check-ins and check-outs, ensuring accurate information
• Answer phone calls and address guest inquiries efficiently
• Provide guests with information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly
• Process payments and maintain accurate financial records
• Assist with night audit duties when necessary
• Keep the front desk area clean and organized