Brasstown Valley Resort & Spa offers a luxury mountain experience through exceptional lodging and dining, an 18-hole championship golf course, Equestrian stables, a full-service Spa, and activities for all ages. Brasstown is a place where families and guests of any size can make mountain memories year after year.
We are managed by the Southeast’s premiere hospitality management company, Coral Hospitality.

SUMMARY:

This position is responsible for assisting guests with check-in and check-out, cashiering, answering and processing all phone calls received, plus handles all special request for services or information, in accordance with standard policies and procedures.

EDUCATION AND/OR EXPERIENCE:

Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Handle guest registration and room assignments, accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary.
• Have thorough knowledge of hotel credit and check cashing policies and procedures and adhere to them.
• Have knowledge of hotel property, hotel staff and hotel services with hours of operation.
• Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
• Develop a thorough knowledge of room locations, types of rooms, and room selling strategies.
• Know cash handling procedures.
• Have working knowledge of reservations and procedures, take same day reservations. Know cancellation procedures and walk-in procedures.