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Front Desk Agent | Buffalo Marriott LECOM HARBORCENTER at SHANER
Buffalo, New York, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Mar, 26

Salary

16.0

Posted On

26 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Check-In, Check-Out, Payment Processing, Communication, Problem Solving, Bilingual, Knowledge Of Local Activities

Industry

Hospitality

Description
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Full-time & Part-time Pay: Starting at $16 USD/ hour. Work Location: In person. Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes.
Responsibilities
The Front Desk Agent is responsible for providing superior guest services, including processing check-ins and check-outs efficiently. They also handle guest complaints and ensure guest satisfaction.