OVERVIEW

We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality. The ideal candidate will be able to multitask effectively while maintaining a positive attitude.

SKILLS

• Strong customer service skills with a focus on hospitality and guest satisfaction.
• Experience in hotel front desk or costumer service is preferred.
• Proficiency in phone etiquette and handling phone systems effectively.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Ability to work efficiently with minimal supervision, independently and as part of a team.
• Excellent interpersonal skills with the ability to work well under pressure.
• Attention to detail and strong organizational skills to manage multiple tasks simultaneously.
• Good computer skills; knowledge of Webrez Pro is preferred, but not a must;
• A positive attitude and willingness to assist both guests and team members as needed.
• Friendly and pleasant demeanor, courteous, self-motivated, and professional.
• Relevant education and experience in a hospitality or tourism setting is preferred.

• Greet and welcome guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain knowledge of hotel services, local attractions, and events to provide recommendations to guests.
• Operate phone systems to manage incoming calls, take reservations, and provide information as needed.
• Process payments and maintain accurate records of transactions.
• Manage reservations made by phone, email and through OTA’s
• Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
• Uphold cleanliness and organization at the front desk area.
• Perform other related duties as required by management