JOB OVERVIEW

Evenings and weekends required. We are seeking a Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.

JOB HOURS

Looking for someone who can do 12 Hours Shifts 8AM-8PM.

REQUIREMENTS

• Previous experience in a hotel or customer service role is preferred
• Proficiency in using phone systems and basic computer applications
• Excellent communication skills with a strong focus on customer satisfaction
• Bilingual or multilingual abilities are a plus
• Knowledge of front desk operations and hospitality industry practices
• Exceptional phone etiquette and interpersonal skills
  Job Types: Full-time, Part-time
  Pay: From $17.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Extended health care
• Vision care

Flexible language requirement:

• French not required

Work Location: In perso

• Greet guests upon arrival and assist with check-in/check-out procedures
• Answer phone calls and direct inquiries to the appropriate department
• Handle guest requests and resolve any issues promptly and professionally
• Process reservations and cancellations accurately
• Maintain a clean and organized front desk area
  -Maintain cleanliness of lobby and guest common areas after cleaning staff have left for the day
• Provide information about hotel services, facilities, and local attractions
• Assist with administrative tasks as needed