The Chateau Victoria Hotel & Suites is looking for a dynamic individual who is passionate about guest service to join the desk team acting as an ambassador for the entire property.

QUALIFICATIONS:

• Minimum of 1 years’ experience in similar position required.
• Must possess strong organizational skills and attention to detail.
• Must possess exceptional customer service skills and professionalism.
• Require good communication skills, both verbal and written.
• Knowledge of Opera PMS is an asset.
• Experience with conflict resolution an asset.

Main duties & responsibilities on the desk:

• Providing customer service and handling administrative duties such as check-in and check-out of guests, taking reservations over the phone, addressing guest concerns, assisting with arrivals and departures of groups and tours, and luggage storage.
• Able to offer concierge services on attractions and restaurants, making recommendations to guests.
• Handles cash, cheques, credit and debit card transactions.
• Manages all incoming calls for the reservations department.
• Follow established procedures and policies when completing tasks

Main duties & responsibilities in reservations:

• Manages the email inbox for reservations@ and messaging via online extranet portals.
• Monitors, updates and inputs group and block reservations into the CRS.
• Processes and manages all reservations received on a high quantity from various channels and booking methods.
• Prepares reservations and investigates oddities to proactively minimize errors.
• Completes routine reservations tasks (special requests, double-checking daily arrivals).
• Has comprehensive knowledge of the different rate structures and room types and how to sell them.
• Communicates information to the Front Desk Team.
• Accurately files and handles confidential information.
• Follow established procedures and policies when completing tasks