Front Desk Agent / Concierge at TMC Hospitality

Santa Barbara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

23.0

Posted On

30 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Public Speaking, Communication Skills, Customer Service, Problem-Solving, Multitasking, Hospitality, Tech Savvy, Emergency Response, Organization, Team Coordination, Guest Relations, Maintenance, Flexibility, Professionalism, Empathy

Industry

Hospitality

Description

Primary Responsibilities- Anticipate guests’ needs and responds quickly & professionally to all guest requests Provide information on resort amenities and facilities Monitors traffic flow and guest queues within public area; directing guests as appropriate Assists in Guest Pre-Checkin and Check-in process Operates general maintenance machinery including hand tools to complete guest related maintenance issues Responds promptly to Emergency situations and alerts Management when needed Must be tech savvy adhering to the process of communicating promptly with Remote sales team and management via Work Chat in regards to Guest requests/issues while maintaining professional dialogue with guests and finding resolutions to satisfaction. Maintain complete knowledge at all times of all hotel features/services, activities, and events. Inspect, plan and ensure that all materials, workspaces and equipment are in complete readiness for service. Be able to communicate effectively with guest and provide exceptional customer service Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations. Anticipate guest needs, respond promptly to and acknowledge all guests, however busy and whatever time of the day. Maintain positive guest relations at all times Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Coordinate with and support other hotel departments to ensure guest satisfaction Assist with special projects or events as needed Requirements- Strong public speaking and communication skills Experience in food service or hospitality is desirable Ability to multitask and prioritize in a fast-paced environment Excellent problem-solving skills and the ability to handle difficult situations with professionalism and empathy Proficient computer skills, including knowledge of reservation systems and basic office software Flexible schedule, including availability to work evenings, weekends, and holidays We offer competitive pay and benefits packages for qualified candidates. Join our team of dedicated professionals in providing exceptional guest service. Apply now! Job Type: Full-time Pay: $20.00 - $23.00 per hour Expected hours: 30 – 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance

Responsibilities

The Front Desk Agent / Concierge anticipates guests' needs and responds quickly and professionally to all requests. They assist with the check-in process, provide information on resort amenities, and ensure guest satisfaction through effective communication and coordination with other hotel departments.