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Front Desk Agent at Courtyard Seattle North Everett
Gulfport, Mississippi, United States -
Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Mathematical Skills, Computer Skills, Team Player, Office Software, Guest Service, Reservation Management, Mail Sorting, Payment Processing, Luggage Handling, Policy Adherence, Manual Dexterity, Physical Stamina, Fosse Familiarity, Customer Assistance, Record Keeping

Industry

Description
Description Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to Guest. Sort and track incoming mail and messages. Transmit and receive messages using all communication avenues. Keep record of room availability and rate. Compute bill, collect payment, and make changes for guest. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit valuables in hotel safe deposit box. Store luggage and other items for guests awaiting check in as needed. Ability to accurately use various office software. Familiarity with Fosse a plus. Ability to accurately communicate with guests. Ability to assist with various office tasks as required. Ability to follow all StepStone and hotel policies and procedures. Requirements Minimum lifting of 20 pounds. Pushing, bending, stooping, standing, upward reaching, manual dexterity. Hearing writing, typing. Other duties may be assigned. Ability to work multiple shift schedules. Must have good mathematical and computer skills. Must be a team player. Must have comprehensive knowledge of hotel functions and departments. High school education required. Relevant training and experience and additional education preferred. Must have reliable transportation.
Responsibilities
The Front Desk Agent is responsible for registering and assigning rooms to guests, issuing room keys, and managing reservations. Additional duties include sorting incoming mail, computing bills, and assisting guests with various requests.