Front Desk Agent at CROWN HOTEL & TRAVEL MANAGEMENT LLC

Wilmington, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

14.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservations Management, Payment Processing, Room Allocation, Guest Relations, Customer Service, Query Handling, Receipt Issuance, Security Procedures, Cash Handling, Training Compliance, Safety Deposit Box Management, Uniform Adherence, Cleaning, Maintenance Reporting, Communication, Interpersonal Skills

Industry

Hospitality

Description

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS. Part-Time Benefits * Insurance (Medical, Dental and Vision) * Supplemental Insurance * Enhanced Paid Time Off (PTO) Plan * Paid Training * Fantastic Company Culture Job Responsibilities * Receiving accommodation reservations from visitors * Taking the details of all arriving guests including payment information * Allocating rooms to all guests * Providing information to guests about the procedures, policies, and facilities of the hotel * Providing the guest with the necessary tourism information * Handling all customer concerns and queries * Issuing receipts to the guests * Ensuring the safety and security of all guests * Maintain all guest reservations in accordance with credit card security requirements * Balance and properly account for cash drawer at the desk for each shift * Maintain all training requirements as set forth by General Manager * Assisting guests with safety deposit box forms and keys as outlined by GM * Wear a provided uniform and name tag at all times on the property * Perform routine cleaning throughout the work area * Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department * Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel * Respond to guest’s requests for immediate repairs * Report lost-and-found items in accordance with hotel procedures * All other assigned duties Qualifications/Requirements * High school diploma or equivalent * Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time * Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities * Must display very good organization and time management skills * Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks * Must be able to regularly lift and carry up to 20 pounds without assistance * To always maintain a high standard of personal hygiene and appearance We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Responsibilities

The Front Desk Agent is responsible for managing guest accommodations, including receiving reservations, processing guest details and payments upon arrival, and allocating rooms. This role also involves providing essential hotel information, handling guest concerns, issuing receipts, and ensuring overall guest safety and security.