Front Desk Agent

at  Dakota Dunes Resort

Located 20 minutes south of Saskatoon, the newly built 155‑room Dakota Dunes hotel will be a tribute in design to the historic Whitecap First Nation. We invite you to apply to come work at this beautiful 4 Star property.

JOB SUMMARY

The Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Dakota Dunes standards of aggressive hospitality and adhering to guidelines and procedures.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Must have excellent communication skills.
• Basic knowledge of accounting operations.
• Knowledge of using computer software. (OPERA, OUTLOOK)
• Ability to understand and carry out instructions
• Must possess the ability to post and balance charges accurately.
• Must be able to maintain a professional manner under stressful situations
• Flexible schedule
• Maintain high standards of personal appearance and grooming
• Must be able to multi- task and prioritize tasks when needed in a fast-paced environment
• Possess basic math, reading, and writing skills
• Must be willing to work in Whitecap, Saskatchewan
• Must be eligible to work in Canada
  Job Types: Part-time, Permanent
  Pay: From $16.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking

Schedule:

• 8 hour shift

Work Location: In perso

• Check in and check out guests following the correct procedures
• Make reservations ensuring all bookings made are accurate
• Ensure high level of customer service is maintained at all times
• Take cash, credit card and debit card payments when necessary
• Answer and assist all incoming telephone callers to Front Desk lines
• Assist guests with all questions and requests
• Ensure accurate information is provided to all clients
• Run daily end of shift audit reports and complete daily shift audit
• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Daily accounting data entry and reconcile
• Hotel security