Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows how to use front office equipment.
Process guest check-outs.
Performing cashier related functions like posting charges to guest accounts, raising paid out’s, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures. Courier Mail Register
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or front desk supervisor.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Perform other related duties assigned by management.
Job Types: Part-time to Full-time, Permanent
Job Types: Full-time, Permanent
Pay: From $19.00 per hour

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Application question(s):

• Are you in Nanaimo or Ladysmith?

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details