JOB OVERVIEW

We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various front desk operations efficiently. This role is crucial in creating a positive first impression for our guests and ensuring their stay is comfortable and enjoyable.

REQUIREMENTS

• Previous experience in a front desk or customer service role, preferably within the hospitality industry.
• Strong phone etiquette skills and the ability to manage multi-line phone systems effectively.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Excellent communication skills with a focus on providing outstanding guest services.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong organizational skills with attention to detail in managing reservations and guest requests.
• A positive attitude, professionalism, and the ability to work well under pressure in a fast-paced environment. Join our team as a Front Desk Agent where your hospitality skills will shine!
  Job Type: Full-time
  Pay: $17.20-$21.52 per hour
  Expected hours: 30 – 40 per week

Benefits:

• Dental care
• Discounted or free food
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In perso

• Greet guests upon arrival with a warm and friendly attitude, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, utilizing multi-line phone systems to assist guests promptly.
• Provide information about hotel amenities, services, and local attractions to enhance guest experience.
• Handle guest inquiries and resolve issues in a timely manner, ensuring high levels of customer satisfaction.
• Maintain accurate records of guest information and transactions in the hotel management system.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
• Assist with reservations and bookings, including modifications or cancellations as needed.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.
• May be assigned other tasks when needed.