Front Desk Agent at Edgewood Tahoe Resort

Stateline, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Reservations, Check-ins, Check-outs, Problem-solving, Communication, Multitasking, Confidentiality, Customer Service, Team Collaboration, Cash Handling, Administrative Duties, Hospitality, Computer Proficiency, Interpersonal Skills, Room Status Tracking

Industry

Travel Arrangements

Description

Position Overview: As a Front Desk Agent at Edgewood Tahoe Resort, you will be the first point of contact for our guests and an integral part of creating a memorable experience. You will provide exceptional guest service, handle reservations, check-ins and check-outs, and address guest needs in a professional and courteous manner. Your goal is to ensure that each guest feels welcome, valued, and well cared for during their stay. Key Responsibilities: * Greet guests upon arrival, check them in, and provide them with necessary information about their stay (room details, amenities, etc.). * Handle guest requests and resolve any issues promptly and professionally. * Ensure all guest information is accurately recorded in the system and maintain confidentiality of sensitive data. * Collaborate with other hotel departments (housekeeping, engineering, etc.) to ensure guest needs are met. * Verify the guest's method of payment and follow established credit-checking procedures. * Thoroughly understand and adhere to proper credit and cash handling policies and procedures. * Understand room status codes and room status tracking. * Promote options and alternatives to guests and offer assistance in making choices including upgrades and other services. * Maintain knowledge of resort policies, procedures, and emergency protocols. * Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work. * Assist with administrative duties as needed, including filing, report generation, and handling guest feedback. * Perform other related duties as assigned to support the overall success of the team and business. Qualifications and Skills: * Ability to work flexible schedules, including nights, weekends, and holidays. * Previous experience in hospitality, professional office environment of customer service * Friendly, approachable, and professional demeanor. * Proficient with computer systems, office software, and hotel management software. * Excellent verbal and written communication skills. * Ability to multitask and handle high-pressure situations. * Exceptional interpersonal and problem-solving skills. Physical Requirements: * Must be able to safely lift, move, and stack items weighing up to 40 lbs. * Able to perform physical tasks, including bending, lifting, and standing for extended periods.

Responsibilities

As a Front Desk Agent, you will greet guests, handle check-ins and check-outs, and address guest needs. You will also collaborate with other hotel departments to ensure a seamless guest experience.