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Front Desk Agent at Excel Hotel Group

El Cajon, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

18.5

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Property Management System, Cash Handling, Credit Card Processing, Communication, Problem Solving, Upselling, Guest Relations, Computer Literacy, E-mail

Industry

Hospitality

Description

Benefits: 401(k) matching Dental insurance Health insurance Paid time off Job Summary The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Responsibilities

The Front Desk Agent is primarily responsible for efficiently and courteously managing guest check-ins and check-outs using the property management system, while also processing all payments according to hotel policy. This role also involves providing essential information and high-quality customer service to all hotel guests and visitors.