Front Desk Agent

at  Fairmont

Company Description
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Flexible schedule including mornings, evenings, weekends and holidays
• Maintain positive guest relations at all times
• Resolve guest complaints, ensuring guest satisfaction
• Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation
• all room types, numbers, layout, decor, appointments and location
• all room rates, special packages and promotions
• daily house count and expected arrivals/departures
• scheduled daily group activities
• Loyalty program details
• Build guest loyalty through personalized service
• Process all guest registrations and check-outs
• Communicate services and amenities of the hotel to guests
• Coordinate all guest room billing
• Respond to all guest requests in person, via email, and via phone
• Block rooms in computer and follow through on designated requirements
• Generate, print and distribute daily and weekly reports
• Settle guest accounts and adhere to all cashiering procedures
• Assist other front office departments as needed

Qualifications

Qualifications

• High school graduate or equivalent vocational training certificate
• Previous experience as Front Desk Agent in hospitality an asset
• Previous guest relations and cashiering experience an asset
• Computer literate in Microsoft window Applications
• Knowledge of Opera Property Management system an asset

Additional Information

Please refer the Job description for details