Front Desk Agent at Fargo Clubhouse Hotel & Suites

Fargo, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Check-in, Check-out, Reservation Management, Payment Processing, Guest Registration, Customer Service, Communication, Organizational Skills, Hotel Reservations Software, Upselling, Liaison, Complaint Resolution

Industry

Hospitality

Description

Job Summary: We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits * Medical and Dental Insurance * PTO * Competitive Pay * 401(k) Retirement Savings Plan * Life Insurance * Disability Insurance * Hotel Room Discounts * Ongoing Training and Career Development Responsibilities * Perform all check-in and check-out tasks * Manage online and phone reservations * Inform customers about payment methods and verify their credit card data * Register guests collecting necessary information (like contact details and exact dates of their stay) * Welcome guests upon their arrival and assign rooms * Provide information about our hotel, available rooms, rates, and amenities * Respond to clients’ complaints in a timely and professional manner * Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs * Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests * Upsell additional facilities and services, when appropriate * Maintain updated records of bookings and payments Qualifications * Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role * Experience with hotel reservations software, like OnQ or Opera * Customer service experience * Excellent communication and organizational skills About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Responsibilities

The Front Desk Agent will manage all aspects of guest accommodation, including welcoming new guests, issuing keys, handling reservations, and providing information about rooms and amenities. Key duties involve performing check-in/check-out tasks, managing online and phone reservations, and ensuring rooms are clean and furnished.