Front Desk Agent at Four Seasons Hotels Limited - Turkey

Alexandria, Alexandria, Egypt -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Registration, Customer Service, Opera PMS, Payment Processing, Complaint Handling, Room Blocking, English Proficiency, Luxury Hotel Standards, Guest Relations, Communication Skills

Industry

Hospitality

Description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant. About The Role Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. What Will You Do 1.The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. 2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. 3. The ability to quote and be familiar with room and rate availability for current and future dates. 4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested. 5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests. 6. The ability to handle guest problems or complaints. What Will You Bring 1.Written, spoken and reading proficiency in the English language. 2. Hotel experience preferred. 3. Knowledge of Front Desk tasks. 4. Opera knowledge is an advantage. 5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. 6. The ability to understand and comply with upscale luxuries Hotel operation standards. What We Offer: • Competitive Salary, wages, and a comprehensive benefits package • Excellent Training and Development opportunities • Complimentary Dry Cleaning for Employee Uniforms • Complimentary Employee Meals Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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Responsibilities

The Front Desk Agent is responsible for welcoming and registering guests, managing check-ins and check-outs, and handling billing. They must respond to guest requests and resolve complaints to ensure maximum customer satisfaction in accordance with luxury standards.