Job Title: Front Desk Agent – Frobisher Inn
Location: Iqaluit, NU (Must currently reside in or be willing to relocate to Iqaluit – relocation assistance provided from within Canada)
About Us
The Frobisher Inn is one of the premier full-service hotels in Northern Canada, known for providing exceptional service, warm hospitality, and a welcoming atmosphere to guests from across the globe. We take pride in delivering memorable experiences that showcase the beauty and culture of the North.
Position Overview
We are seeking a professional, friendly, and detail-oriented Front Desk Agent to join our team. This role is the first point of contact for our guests and plays a key part in ensuring their stay is exceptional from check-in to check-out.

Key Responsibilities

• Greet and check in guests upon arrival, ensuring a welcoming and efficient experience.
• Process check-outs and handle payments accurately.
• Answer phone calls, respond to guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Manage reservations, ensuring proper room allocation and that special requests are noted.
• Handle guest complaints and concerns professionally, escalating when necessary.
• Maintain accurate guest records in the hotel management system while ensuring confidentiality.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms and facilities are in optimal condition.
• Assist with administrative tasks such as filing, preparing reports, and maintaining guest interaction logs.
• Support additional front desk duties, including concierge services, luggage handling, and guest amenities.

Qualifications

• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Proficiency with hotel management systems or reservation software considered an asset.
• Must reside in Iqaluit or be willing to relocate (relocation assistance available for candidates within Canada).

Why Join Us

• Competitive compensation and benefits package.
• Relocation assistance from anywhere in Canada.
• Opportunity to live and work in the unique and vibrant community of Iqaluit.
• Be part of a supportive team that values professionalism and hospitality excellence.

How to Apply
If you are passionate about hospitality and are ready for an exciting opportunity in Northern Canada, please apply

• Greet and check in guests upon arrival, ensuring a welcoming and efficient experience.
• Process check-outs and handle payments accurately.
• Answer phone calls, respond to guest inquiries, and provide information about hotel services, amenities, and local attractions.
• Manage reservations, ensuring proper room allocation and that special requests are noted.
• Handle guest complaints and concerns professionally, escalating when necessary.
• Maintain accurate guest records in the hotel management system while ensuring confidentiality.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms and facilities are in optimal condition.
• Assist with administrative tasks such as filing, preparing reports, and maintaining guest interaction logs.
• Support additional front desk duties, including concierge services, luggage handling, and guest amenities