Front Desk Agent FT at DoubleTree Dallas Near the Galleria

Farmers Branch, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Customer Service, Check-in, Check-out, Problem Solving, Reservation Management, Cash Handling, Communication, Math Skills, Office Equipment Operation, Complaint Resolution, Attention to Detail, Multitasking, Professionalism, Teamwork, Time Management

Industry

Hospitality

Description

Job Details Job Location: DoubleTree Dallas Near the Galleria - Dallas, TX 75244 Position Type: Full Time Education Level: High School Travel Percentage: None Job Shift: Day Job Category: Hospitality - Hotel BASIC PURPOSE: Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs. ESSENTIAL FUNCTIONS: 1. Handle guest registration and room assignments, accommodating special requests whenever possible. 2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. 3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly manner. 4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc. 5. Cancel room reservations according to procedures. 6. Walk customers in a professional and courteous manner according to procedures. 7. Inventory guest room keys according to policy and request re-keying as necessary. 8. Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist. 9. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment. 10. Comply with all company policy and procedures. 11. Other tasks as assigned. Qualifications Education: High School education or equivalent experience. Experience: Hotel Front Desk experience preferred, but not required. Skills and Abilities: Ability to operate office machines such as personal computer, copier, printer, phone, etc. Ability to comprehend and process basic math. Telephone and guest relations etiquette and skills. Ability to lift files/papers up to 5 lbs, 50% of time. May lift luggage up to 50 lbs. Ability to move between front desk, PBX and accounting and various other areas in the hotel, 15-20% of time.

Responsibilities

The Front Desk Agent is responsible for checking in and checking out guests, handling reservations, and addressing customer inquiries and complaints. The role requires compliance with hotel policies and procedures to ensure maximum customer satisfaction.