Front Desk Agent (Full-Time)
at Fairmont
Toronto, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 25 Jun, 2024 | Not Specified | 25 Mar, 2024 | N/A | Communication Skills,Processing,Emergency Procedures,Vip,Windows Xp,Front Office | No | No |
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Employment Type:
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Description:
Company Description
For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
OUR COMMITMENT TO DIVERSITY & INCLUSION
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Note: Must already be legally entitled to work in Canada to be considered for the position
Job Description
QUALIFICATIONS
- Previous front desk/reception experience a strong asset
- Must have effective communication skills
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS/Opera an asset
- Must have a good command of the English language
- Hotel/Hospitality degree or diploma an asset
- Available for shift work including weekends and holidays
Responsibilities:
- Provide efficient service in a friendly manner; to assist, register and check-out hotel guests as well as representing in a professional way the company’s values.
- Provide effective, fast service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Answer incoming calls
- Monitor for special rates and billing arrangements
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
- Coordinate the storage/delivery of guest mail/messages/packages including the monitoring, processing and distribution thereof
- Keep front desk organized, tidied, and sanitized up to ALL Safe policies
- Ensure front desk is stocked with essential material
- Maintain a professional, neat and well-groomed appearance adhering to Hotel grooming standards
- Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
- Make certain to be familiar with fire and emergency procedures
- Other responsibilities connected with Front Office may be required
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Hospitality
Hotels / Restaurants
Administration, Hospitality
Diploma
Proficient
1
Toronto, ON, Canada