Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!
Job Description

VISA REQUIREMENTS:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

WHAT YOU WILL BE DOING:

• Consistently delivering thoughtful, professional, and proactive guest service
• Taking initiative to add a personalized experience
• Greeting, checking-in, responding to requests, and settling accounts while providing exceptional service
• Proudly promoting the hotel facilities and looking for opportunities to enhance a guest’s stay through up-selling
• Promoting our loyalty program and driving revenues by upselling guest experiences
• Following departmental policies, procedures, and service standards
• Maintaining a safe working environment and following all safety policies and procedures
• Performing other duties as required to ensure smooth operations
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE WE ASK THAT YOU HAVE:

• A service-focused personality and previous experience working in a guest-facing position
• Luxury hotel experience is an asset
• Prior experience working with Opera or a related system
• Written, verbal, and comprehensive fluency in English; additional languages are an asset
• Accurate and efficient cash handling skills
• Ability to focus attention on guest needs, remaining calm and courteous even in challenging situations
• Keen attention to detail, ability to prioritize competing tasks, and strong organizational skills
• Ability to work independently as well as cohesively as part of a team
• Ability to present and communicate professionally and articulately
• Highly responsible and reliable
• Ability to work rotating and flexible schedules, including early mornings, late nights, overnights, weekends, and holidays