About Us: The Sheraton Cavalier Calgary Hotel is a large 300 + room property with restaurant, fine dining, pub, and lounge as well as large catering operation, pool, and fitness. With our supportive and development-focused team, the opportunities for professional and personal growth are extensive. Our goal is to consistently go above and beyond for our staff, our community, and our guests.

QUALIFICATIONS:

• Able to communicate effectively in English; verbal and written.
• Good customer service and problem resolution skills.
• Well organized with have good cash handling skills.
• Computer literate with working knowledge of Word & Excel.
• Punctual and reliable, and able to work cooperatively with other associates.
• Experience working with Lightspeed PMS will be considered an asset.
• Fluency in a second language will be considered an asset.

Responsibilities:

• Maintain inventory of vacant rooms, reservations and room assignments.
• Check-in and check-out guests in a friendly, courteous manner.
• Print necessary reports required for each shift.
• Review arrivals list and ensure special requests are honored.
• Be aware of all notes to be passed on to other desk staff.
• Prepare housekeeping report according to desk procedures.
• Pre-register VIP and Platinum SPG guests.
• Assist co-workers with other desk duties as needed.
• Answer guests questions/requests about the hotel/city.
• Handle guest concerns in a polite and professional manner.
• Answer calls directed to the desk and deal with accordingly
• Present statement of charges to departing guests and process final payment.
• Perform all duties in a safe manner according to established safe work practices.
• Report any accidents, injuries, near misses and/or hazardous conditions.
• Other related duties as necessary.

Qualifications:

• Able to communicate effectively in English; verbal and written.
• Good customer service and problem resolution skills.
• Well organized with have good cash handling skills.
• Computer literate with working knowledge of Word & Excel.
• Punctual and reliable, and able to work cooperatively with other associates.
• Experience working with Lightspeed PMS will be considered an asset.
• Fluency in a second language will be considered an asset.

• Maintain inventory of vacant rooms, reservations and room assignments.
• Check-in and check-out guests in a friendly, courteous manner.
• Print necessary reports required for each shift.
• Review arrivals list and ensure special requests are honored.
• Be aware of all notes to be passed on to other desk staff.
• Prepare housekeeping report according to desk procedures.
• Pre-register VIP and Platinum SPG guests.
• Assist co-workers with other desk duties as needed.
• Answer guests questions/requests about the hotel/city.
• Handle guest concerns in a polite and professional manner.
• Answer calls directed to the desk and deal with accordingly
• Present statement of charges to departing guests and process final payment.
• Perform all duties in a safe manner according to established safe work practices.
• Report any accidents, injuries, near misses and/or hazardous conditions.
• Other related duties as necessary