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Front Desk Agent-fulltime at Hilton

Rosemont, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

19.5

Posted On

08 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Flexibility, Self-Starter, Organizational Skills, Communication Skills, Calm Under Pressure

Industry

Hospitality

Description

Description The Front Desk Agent serves as our guests’ first point of contact and manages all aspects of their accommodation. Perform all check-in and check-out tasks. · Manage online and phone reservations. · Inform customers about payment methods and verify their credit card data. · Register guests collecting necessary information (like contact details and exact dates of their stay). · Welcome guests upon their arrival and assign rooms. · Provide information about our hotel, available rooms, rates, and amenities. · Respond to clients’ complaints in a timely and professional manner. · Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs. · Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. · Upsell additional facilities and services, when appropriate. · Maintain updated records of bookings and payments. · Other duties as assigned. Requirements Requirements: · Work experience as a Hotel Front Desk Agent, Receptionist, or similar role. · Customer service attitude. Competencies: · Strong attention to details and guests’ needs. · Flexibility in accomplishing varied tasks under wide-ranging conditions. · Ensure all tasks are completed on time. · Self-Starter. · Ability to follow instructions. · Read and speak English. · Excellent organizational and communication skills. · Ability to focus attention on guest needs, remaining calm, courteous, and responsible always. Position Type/Expected Hours of Work: Full time position, flexible shifts to include weekends $19.50 an hour Benefits: · Medical, Dental/Vision Insurance · Life Insurance · Health Savings Account · 401k with company match · Referral Program · Employee, Friends, and family Discounts at Hotels Brand Properties · Tuition Reimbursement · Free Employee meals Free parking

Responsibilities

The Front Desk Agent serves as the first point of contact for guests and manages all aspects of their accommodation. Responsibilities include check-in and check-out tasks, managing reservations, and responding to client complaints.