Front Desk Agent at GEN HOTELS

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Multitasking, Prioritization, Attention To Detail, Accuracy, Working Under Pressure, Hotel Front Desk Software, Basic Math, Flexibility, Cash Handling, Credit Card Transactions

Industry

Hospitality

Description

Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're looking for! General Hotels Corporation has an immediate opening for a Front Desk Agent to join our hotel team at the TownePlace Suites in Fort Myers! The Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable. The Front Desk Agent is responsible for a variety of tasks, including: * Greeting guests as they arrive at the hotel * Checking guests in and out of the hotel * Answering phone calls and responding to emails * Assisting guests with any questions or concerns they may have * Maintaining accurate records of guest information and room assignments * Handling cash and credit card transactions * Providing information about hotel amenities and local attractions * Ensuring that the front desk area is clean and organized The ideal candidate for this position will possess the following skills: * Excellent customer service skills * Strong communication skills, both verbal and written * Ability to multitask and prioritize tasks effectively * Attention to detail and accuracy * Ability to work well under pressure * Proficiency in using hotel front desk software and equipment * Basic math skills * Flexibility to work different shifts, including weekends and holidays Benefits include: * Medical, Dental, and Vision Insurance Options * Company Paid Life Insurance * Company Paid Telemedicine * Supplemental Life Insurance * 401(k) with company match * Earned Wage Access (“on-demand pay”) * Hotel Room Discounts * Company Paid Employee Assistance Program * Perks through Benefit Hub * Generous Time Off Package General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within. General Hotels Corporation is an equal opportunity employer. We participate in E-Verify to confirm employment eligibility.

Responsibilities

The Front Desk Agent is the first point of contact for guests, responsible for creating personable and engaging experiences, greeting arrivals, and managing check-in and check-out processes. Key duties include answering communications, assisting guests with inquiries, maintaining accurate records, handling financial transactions, and ensuring the front desk area remains clean and organized.