WHO ARE WE?

The Georgian Bay Hotel & Conference Centre, part of Trademark Collection by Wyndham, is an all-season retreat situated in one of Canada’s most spectacular natural landscapes – Georgian Bay. The area has so much to offer, from the scenic sands of Wasaga Beach, to skiing and snowboarding at Blue Mountain. GBH is a well-established family run hotel that takes great pride in offering our family of staff and valued guests memorable experiences every day.

WHAT ARE WE LOOKING FOR?

GBH is looking for a Front Desk Agent to join their team in a PART-TIME position. If you have past Front desk or hospitality experience and are interested in joining a growing, family run business, we would love to hear from you!

• Will welcome guests in a friendly, professional manner ensuring efficient service is given.
• Will answer all incoming calls to the hotel for inquiries and reservations.
• Will answer all package emails for inquiries and reservations.
• Check in/check out guests of the hotel, suites, condos, members and RCI and encourage return visits.
• Is fully aware of the Georgian Bay Hotel’s facilities, activities or special events.
• Authorizes credit cards or takes debit deposits and adheres to policies regarding this for the resort.
• Posts charges to guest accounts and amends errors on guest accounts.
• Follows up on special requests from guests and ensures their needs are met.
• Assist with package responses and bookings to all inquiries. Work with the Guest Services Supervisor and Manager of Brand Experience & Partnerships to understand and set objectives, goals, and targets. Assist in compiling data and metrics for tracking and reporting purposes.
• Adheres to all of the mandatory written standards of operations, policies and procedures, manuals, memos, oral instructions and employee handbook.
• Adheres to all of the Health & Safety policies and procedures and works in a safe manner at all times.