Job Description:
Are you a people-person with a knack for creating exceptional guest experiences? Do you thrive in a fast-paced, guest-focused environment? The Grand Summit Hotel is looking for a warm, detail-oriented, and professional Front Desk Agent to be the welcoming face of our hotel!

Job Description:

• Greet guests with a warm, genuine smile and provide outstanding service throughout their stay.
• Answer and transfer multi-line phone calls, manage messages, and assist with guest inquiries.
• Efficiently handle guest check-in and check-out, room assignments, and secure payment processing.
• Make and confirm reservations, both online and over the phone.
• Assist with guest requests such as luggage assistance, dining recommendations, housekeeping coordination, and more.
• Communicate effectively with the housekeeping and maintenance departments.
• Handle guest issues and complaints with grace, professionalism, and problem-solving skills.
• Ensure the safety and security of guests, including leading emergency procedures when needed.

Experience and Skills:

Required Experience:

• High school diploma or equivalent required.
• At least 1 year of customer service experience; hotel or hospitality experience preferred.
• Tech-savvy with quick learning skills; knowledge of Property Management Systems is a plus.
• Professional, positive, and team-oriented with excellent communication and multitasking skills.
• Flexible availability, including mornings, evenings, weekends, holidays, and peak seasonal periods.

Job Benefits:

Benefits:

• Competitive wages and annual performance reviews
• Company-funded insurance benefits (Medical, Dental, Vision, Life, and more)
• Generous Paid Time Off: Vacation, Sick Days, Holidays, Jury Duty, and Bereavement Leave
• Complimentary meals during shifts
• Employee and Friends & Family hotel discounts (as low as $49/night!)
• 50% dining discount at any HCH property
• Discounts on entertainment, rentals, and more through Working Advantage
• Supportive, open-door culture with strong employee recognition programs

From: Hay Creek Hotel

Please refer the Job description for details