ADDITIONAL INFORMATION

Job Number25023672
Job CategoryRooms & Guest Services Operations
LocationThe Gritti Palace a Luxury Collection Hotel Venice, Campo Santa Maria del Giglio 2467, Venice, Italy, Italy, 30124
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
The Gritti Palace, a Luxury Collection Hotel belonging to Marriott International, is currently recruiting for a Guest Experience Expert - Front Desk Agent.
The Guest Experience Expert will report to the Front Desk Manager and she/he will be part of a Front Desk department.
This is a great opportunity to work in a place of exceptional art and elegance, where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service, a delectable culinary experience and an intimate wellness haven. The reference point for the world’s elite at international city events such as the Biennale, Carnival and the Venice Film Festival.

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal and traveler’s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures
• Follow Standard Operating Procedures and brand identity guidelines at all time