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Front Desk Agent/Guest Services | Newark UD Courtyard at SHANER
Newark, Delaware, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Friendly Demeanor, Professionalism, Tech-Savvy, Problem Solving, Calm Under Pressure, Positive Attitude, Detail-Oriented, Reliability, Guest Services

Industry

Hospitality

Description
What You’ll Do As a Guest Service Representative, you’ll be the first and last impression of the hotel — the “face” of our property. Your daily responsibilities will include: Warmly welcoming and checking in guests according to Marriott standards Answering calls with professionalism (within 3 rings!) Handling guest requests, complaints, and special needs with confidence and care Managing room assignments, availability, and group activities Processing accurate check-outs and payments Balancing your cash bank and keeping it secure Communicating effectively with all departments to ensure a seamless guest experience Generating and distributing daily reports Following all policies for payment, credit, and cash handling And, of course, other duties as assigned — no two days are ever the same! What We’re Looking For The ideal candidate will: Have strong communication skills and a friendly, professional demeanor Be tech-savvy and quick to learn hotel systems Love working with people and solving problems on the spot Stay calm under pressure and keep a positive attitude Be reliable, detail-oriented, and eager to help Perks & Benefits We take care of our team members with: 401(k) with company match Health, dental, vision, and life insurance Paid time off Employee assistance program Hotel & travel discounts Referral bonus program Flexible scheduling Apply Today! If you’re ready to make a difference in every guest’s stay — apply now and join a team that loves what they do!
Responsibilities
As a Guest Service Representative, you will warmly welcome and check in guests while managing room assignments and handling guest requests. You will also process check-outs and payments, ensuring effective communication with all departments for a seamless guest experience.