Front Desk Agent at Gulph Creek Hotels

Ship Bottom, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

17.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Customer Service, Reservations, Check-in, Check-out, Property Management System, Cash Handling, Communication, Problem Solving, Attention To Detail, Flexibility, Personal Appearance, Grooming, Switchboard Operation, Audit Functions

Industry

Hospitality

Description

The Holiday Inn at The Mainland Manahawkin/LBI located at 151 Route 72 West in Manahawkin, New Jersey is currently hiring for a part-time Guest Services Agent (Front Desk Clerk). The Guest Services Agent (Front Desk Clerk) is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction. This position requires weekends, holidays, and ability to work 7a to 3p, 12p to 8p, and 3p to 11p shifts. ESSENTIAL DUTIES AND RESPONSIBILITIES Must be Flexible and can work weekends and Holidays Guest Service * Maintains guest service as the driving philosophy of the operation * Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs * Committed to making every guest is satisfied * Meets or exceeds guest satisfaction measures * Ensures hotel standards and services contribute to the delivery of consistent guest service * Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards Front Desk Operations * Greet all guests (internal and external) * Process guest reservations, registration (check-in) and departures (check-outs) * Offer guest assistance at every opportunity * Respond to all guest requests efficiently * Ensure guest satisfaction by following through on requests and other needs * Provide information to guests about hotel policies, services and amenities * Provide information, directions and other assistance as necessary about the local area * Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc. * Handles collection efforts of all in-house balances and notifies management of potential liabilities * Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned * Maintain daily logs and checklists * Effectively communicate all pertinent information to other employees within the department * Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc. * Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, reservations and other areas as necessary * Comply with all standards and regulations to encourage safe and efficient hotel operations * Maintain regular attendance in compliance with company policy * Maintain high standards of personal appearance and grooming in accordance with company policy * Approach all encounters with guests and employees in a friendly, service-oriented manner * Maintain and organize work area regularly * Other duties as required QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School diploma or equivalent, plus relative experience in customer service LANGUAGE AND MATHEMATICAL SKILLS * Ability to read and speak English and comprehend simple instructions, short correspondence, and memos * Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees * Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property * Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs CERTIFICATES, LICENSES, REGISTRATIONS None required at this time. PHYSICAL DEMANDS/ WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear * Frequently required to reach with hands and arms * Occasionally required to stoop, kneel, or crouch * Occasionally lift and/or move up to 50 pounds * Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus BENEFITS You are also eligible to receive the following benefits: (FT Only) * Paid time off & vacation * Health, dental, vision insurance * Voluntary life and critical ill insurance * 401k * Annual performance reviews * Holiday pay (PT only) * Paid time off * 401k * Annual performance reviews

Responsibilities

The Guest Services Agent is primarily responsible for maintaining guest service as the driving philosophy, promptly responding to guest needs, and ensuring satisfaction by meeting or exceeding guest satisfaction measures. Key operational duties include processing guest reservations, check-ins, check-outs, handling billing, and providing local area information.