Front Desk Agent at Gulph Creek Hotels

West Manchester Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Aug, 26

Salary

16.0

Posted On

27 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Front Desk Operations, Communication, Customer Assistance, Problem Solving, Cash Handling, Attention to Detail, Time Management, Teamwork, Organization, Multitasking, Basic Math Skills, Customer Satisfaction, Hotel Standards, Service Orientation, Grooming Standards

Industry

Hospitality

Description

Wyndham Garden Hotel Flexible shifts Can work weekends and Holidays Full time year around ESSENTIAL DUTIES AND RESPONSIBILITIES Guest Service * Maintains guest service as the driving philosophy of the operation * Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs * Committed to making every guest is satisfied * Meets or exceeds guest satisfaction measures * Ensures hotel standards and services contribute to the delivery of consistent guest service * Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards Front Desk Operations * Greet all guests (internal and external) * Process guest reservations, registration (check-in) and departures (check-outs) * Offer guest assistance at every opportunity * Respond to all guest requests efficiently * Ensure guest satisfaction by following through on requests and other needs * Provide information to guests about hotel policies, services and amenities * Provide information, directions and other assistance as necessary about the local area * Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc. * Handles collection efforts of all in-house balances and notifies management of potential liabilities * Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned * Maintain daily logs and checklists * Effectively communicate all pertinent information to other employees within the department * Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc. * Comply with all standards and regulations to encourage safe and efficient hotel operations * Maintain regular attendance in compliance with company policy * Maintain high standards of personal appearance and grooming in accordance with company policy * Approach all encounters with guests and employees in a friendly, service-oriented manner * Maintain and organize work area regularly * Other duties as required QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School diploma or equivalent, plus relative experience in customer service LANGUAGE AND MATHEMATICAL SKILLS * Ability to read and speak English and comprehend simple instructions, short correspondence, and memos * Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees * Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property * Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs CERTIFICATES, LICENSES, REGISTRATIONS None required at this time. PHYSICAL DEMANDS/ WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear * Frequently required to reach with hands and arms * Occasionally required to stoop, kneel, or crouch * Occasionally lift and/or move up to 50 pounds * Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus BENEFITS You are also eligible to receive the following benefits: (FT Only) * Paid time off & vacation * Health, dental, vision insurance * Voluntary life and critical ill insurance * 401k * Annual performance reviews * Holiday pay (PT only) * Full Time off * 401k * Annual performance reviews * Vacation time * Benefits

Responsibilities

The Front Desk Agent is responsible for greeting guests, processing reservations, and ensuring guest satisfaction by responding to requests efficiently. They also maintain accurate guest information and communicate effectively with other departments.