Front Desk Agent at Gurney's Inn Resort & Spa

Montauk, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

22.0

Posted On

30 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest service, Communication, Multitasking, Attention to detail, Conflict resolution, Property management systems, Opera PMS, Check-in and check-out, Reservation management, Payment processing, Professionalism, Interpersonal skills

Industry

Hospitality

Description

Job Title: Front Desk Agent Department: Rooms Reports To: Front Office Manager Status: Full-time, Seasonal Pay: $22 Hourly Location: Gurney’s Resorts & Seawater Spa, Montauk, NY About Us: Gurney’s Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests. Job Summary: As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service and ensuring their stay is seamless and memorable. This role requires a welcoming demeanor, outstanding communication skills, and the ability to handle multiple tasks efficiently in a fast-paced, luxury resort environment. Key Responsibilities: * Handle all aspects of the guest check-in and check-out process, ensuring accuracy and efficiency. * Assist with reservations, modifications, and cancellations as needed using OPERA and other relevant systems. * Provide exceptional guest service by addressing inquiries, resolving issues promptly, and offering personalized recommendations for on-site and local experiences. * Process payments and maintain accurate records of guest folios, ensuring all charges are correctly applied. * Work closely with other departments, such as Housekeeping and Maintenance, to ensure guest requests are fulfilled promptly. * Maintain accurate logs and reports, including shift summaries and incident documentation. * Maintain a polished, professional presence at the front desk and lobby area, embodying Gurney's brand standards. Qualifications: * Previous experience in front desk or hospitality roles preferred, especially in a luxury resort setting. * Proficiency in OPERA PMS or similar property management systems is a plus. * Excellent communication and interpersonal skills. * Strong multitasking abilities and attention to detail. * Ability to remain calm and professional in high-pressure situations. * Availability to work flexible hours, including weekends, holidays, and evenings. * A commitment to delivering exceptional guest experiences. Physical Requirements: * Ability to stand, walk, and move around the front desk and lobby area for extended periods, including during busy check-in and check-out times. * Occasionally lift and carry items up to 20-30 pounds, such as guest luggage, packages, or office supplies. * Frequent bending, reaching, and twisting to access files, supplies, and equipment. * Manual dexterity to handle or operate office equipment, including telephones, computers, and printers. * Good vision to read screens, documents, and small print; good hearing to communicate effectively with guests and team members. * Ability to speak clearly and effectively to convey information to guests, team members, and other departments. Pay range and compensation package * $22 per hour * Paid time off * Employee discounts on accommodations, dining, and spa services * Opportunities for professional development and career growth

Responsibilities

The Front Desk Agent serves as the primary point of contact for guests, managing the check-in and check-out process while ensuring a seamless and memorable experience. They are responsible for handling reservations, processing payments, and coordinating with other departments to fulfill guest requests.