OVERVIEW

We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest experiences at our hotel. The ideal candidate will possess strong customer service skills, a welcoming demeanor, and the ability to handle various tasks efficiently in a fast-paced environment. As the first point of contact for guests, you will play a crucial role in ensuring their stay is enjoyable and memorable.

QUALIFICATIONS

• Previous experience in a front desk or customer service role, preferably in the hospitality industry.
• Strong phone etiquette skills and the ability to communicate effectively with guests.
• Excellent interpersonal skills with a focus on providing outstanding guest services.
• Familiarity with hotel management software is a plus but not required.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude, attention to detail, and the ability to multitask in a busy environment. Join our team as a Front Desk Agent and contribute to creating unforgettable experiences for our guests!
  Job Type: Full-time
  Pay: From $17.45 per hour
  Expected hours: 32 – 40 per week

Benefits:

• On-site gym
• On-site parking
• Paid time off

Work Location: In perso

• Greet guests upon arrival with a warm and friendly attitude.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and provide information about hotel services and local attractions.
• Operate multi-line phone systems to manage incoming calls and assist guests.
• Maintain accurate records of guest information and reservations.
• Address any guest concerns or complaints promptly and professionally.
• Collaborate with other hotel departments to ensure seamless guest services.
• Assist with administrative tasks as needed, including filing and data entry.