Front Desk Agent

at  Hampton Inn Suites by Hilton Newtown

JOB OVERVIEW

The Hampton Inn & Suites by Hilton Philadelphia/Newtown is seeking a highly motivated and flexible Front Desk Agent to join our energetic and friendly team! As a Front Desk Agent, you will play a key role in handling guest relations and coordinating with other departments within the hotel in order to ensure that our guests receive exceptional service from check-in to check-out. The Front Desk Agent will report directly to the Front Office Manager.

QUALIFICATIONS

• 1+ years hospitality experience in food & beverage and/or hotels preferred.
• May be required to work nights, weekends and/or holidays.
• PEP/OnQ experience strongly preferred.
• Problem-solving skills and works well under pressure.
• Excellent communication and interpersonal abilities.
• Ability to remain clam, effective and professional in all guest/team relations.

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently, ensuring guest satisfaction.
• Handle reservations, cancellations, and modifications with accuracy.
• Respond to guest inquiries regarding hotel services, local attractions, and amenities.
• Maintain accurate records of guest information and transactions.
• Address guest complaints or issues promptly and professionally, striving for resolution in alignment with Hilton’s Make It Right initiative.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Utilize phone systems effectively to manage incoming calls and relay messages.
• Uphold hotel policies and procedures while maintaining a high level of professionalism.
  Join our team as a Front Desk Agent where you can make a difference in our guests’ experiences while growing your career in the hospitality industry!
  Job Types: Full-time, Part-time
  Pay: $16.50 - $17.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Yardley, PA 19067 (Required)

Ability to Relocate:

• Yardley, PA 19067: Relocate before starting work (Required)

Work Location: In perso