Front Desk Agent - HGI Ponte Vedra at Coury Hospitality

Beach, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Communication, Problem Solving, Teamwork, Cash Handling, Hospitality, Knowledge of Hotel Services, Multitasking, Attention to Detail, Professional Appearance, Time Management, Knowledge of Local Attractions, Empathy, Safety Procedures, Computer Skills, Guest Satisfaction

Industry

Hospitality

Description

Why Work at Hilton Garden Inn Jacksonville Ponte Vedra Sawgrass? At Hilton Garden Inn Ponte Vedra, we don’t just offer jobs—we create a welcoming place to grow your career in the heart of Florida’s coastal golf country. Steps from the shops and dining of Sawgrass Village and minutes from the legendary TPC Sawgrass, our hotel blends relaxed beach-town charm with the reliability and perks of a trusted global brand. From comfortable, thoughtfully designed guest rooms to flexible meeting spaces and a lively lobby scene, every detail is crafted to make guests—and our curators—feel at home. Here, you’ll join a supportive, close-knit team that values collaboration, celebrates wins, and takes pride in delivering genuinely warm service. If you’re passionate about hospitality, coastal living, and creating easy, memorable stays, Hilton Garden Inn Ponte Vedra is where your next chapter begins. About Our Company We are experts in lifestyle, boutique hotels and restaurants. At the heart of everything we do is the guest experience — thoughtful, sensory, and unforgettable. Our food and beverage programs are more than just a meal; they’re a journey. Every moment is curated with purpose and every detail tells a story. From the first greeting to the last goodbye, our team delivers hospitality with personality, care, and authenticity. This is where you can be yourself, grow your career, and be part of something truly special. Join our team of tastemakers, story-weavers, and service innovators. POSITION SUMMARY: This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.Perform all duties toward the goal of maximizing guest service. Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times. Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Accommodate room changes expediently. Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance. Acquaint guests with city attractions, community events and nearby areas of interest. Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction. Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies. Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information. Responsible for proper key control and other security measures. Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment. Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Properly handle lost and found items. Report accidents, injuries, and any unsafe conditions to Management and Maintenance. Report all maintenance issues for guest satisfaction. Report to work wearing the required uniform and meeting professional grooming standards. Maintain confidentiality of all guests and hotel information Perform other duties as assigned. Actively participate in ongoing training. KNOWLEDGE, SKILLS AND ABILITIES: Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone. Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. Ability to deal with guests when they are angry or upset. Professional appearance and demeanor. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. Previous cashier experience/ Basic accounting skills. Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality. Knowledge of area and surrounding communities. EXPERIENCE: - Customer Service experience preferred. PHYSICAL DEMANDS: - Must be able to stand for long periods of time. - May include crowded office setting or “close quarters”. - General office environment with limited physical activity. This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time. Here's the Core of Coury Hospitality: We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS — from sparkling lobbies to spotless suites. We believe in creativity, consistency, and care in everything we do. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this role. It is not a complete list of all responsibilities, duties, and skills required. The order of duties is not significant. We are proud to be an equal opportunity employer, committed to building a team as diverse as our guests.

Responsibilities

The Front Desk Agent welcomes and accommodates guests, overseeing the registration and check-out process while promoting hotel services. They are responsible for ensuring a high level of guest satisfaction and resolving any issues that arise during their stay.