JOIN OUR TEAM AS A FRONT DESK AGENT AT HILTON GARDEN INN INDIANAPOLIS AIRPORT!

Are you an outgoing, people-loving individual who thrives in a fast-paced environment? We’re looking for a Front Desk Agent who’s ready to provide exceptional service and create a welcoming experience for every guest! As the face of our hotel, you’ll manage guest accommodations, make their stay as enjoyable as possible, and ensure they leave with a smile.
If you’re enthusiastic about delivering top-notch service, making guests feel at home, and being part of a dynamic team, we want YOU!

As a Front Desk Agent, you will:

• Welcome Guests: Greet new arrivals with a friendly smile, provide room keys, and offer them all the info they need to enjoy their stay.
• Manage Reservations: Handle online and phone reservations, and keep things running smoothly by managing room assignments.
• Provide Excellent Service: Answer guest questions about rooms, rates, amenities, and hotel services.
• Solve Problems with a Smile: Handle guest complaints promptly and professionally, ensuring their needs are met.
• Collaborate: Work closely with housekeeping to make sure every room is pristine and ready for guests.
• Upsell Services: Highlight available amenities and encourage guests to enjoy everything our hotel has to offer!
• Personalized Service: Take care of group reservations and VIP guests, ensuring they get the special attention they deserve.