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Front Desk Agent at Hilton Garden Inn Uniontown
Canonsburg, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Knowledge Of Onq Operating System, English Language Proficiency, Accurate Reporting, Office Task Assistance, High-Pressure Adaptability, Personal Growth Responsibility, Relevant Training And Experience, Cpr And First Aid Training

Industry

Hospitality

Description
Description Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Requirements Requirements Skills to be successful in the role would include: Knowledge of OnQ operating system a plus! Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Ability to accurately report information. Ability to assist with various office tasks as needed. Attend required meetings. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Relevant training and experience and additional education preferred. CPR and first aid training preferred but can be trained.
Responsibilities
The Front Desk Agent is responsible for registering and assigning rooms to guests, issuing room keys, and answering inquiries about hotel services. They also compute bills, collect payments, and assist with reservations and guest valuables.