JOB SUMMARY

We are seeking a dedicated and professional Front Desk Agent to join our team at a boutique hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to manage guest inquiries effectively.

EXPERIENCE

• Previous experience in a hotel or resort environment is preferred, not required.
• Strong customer service skills with a focus on guest relations.
• Proficiency in phone etiquette and handling multi-line phone systems.
• Bilingual or multilingual abilities are highly desirable to accommodate guests from various backgrounds.
  Join our team as a Front Desk Agent where you can make a difference in our guests’ experiences while working in a dynamic environment!
  Job Type: Full-time
  Pay: $16.30 - $18.03 per hour

Ability to Commute:

• Anchorage, AK 99501 (Required)

Ability to Relocate:

• Anchorage, AK 99501: Relocate before starting work (Required)

Work Location: In perso

• Greet guests warmly and assist with check-in and check-out procedures.
• Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
• Manage reservations using hotel management software and phone systems.
• Maintain accurate records of guest information and billing details.
• Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
• Address guest concerns promptly and efficiently to ensure high levels of guest satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
• Provide multilingual support to enhance guest relations for diverse clientele.