Front Desk Agent at Holiday Inn Express & Suites Charlotte - Ballantyne

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Pms Systems, Ihg Brand Standards, English Language Proficiency, Cash Handling, Mathematical Skills, Computer Skills, Communication Skills, Office Software Proficiency, Customer Service, Problem Solving, Time Management, Attention To Detail, Adaptability, Teamwork, First Aid Training, Cpr Training

Industry

Hotels and Motels

Description

Description Holiday Inn Express & Suites Charlotte - Ballantyne is looking for Front Desk Agent to join our hospitality family! Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to the guest. Sort and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payments, and make changes for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift's duties. Requirements Skills to be successful in the role would include: Knowledge of Hotel PMS systems and/or IHG brand standards is a plus! We currently are using Hotelkey PMS. Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Cashiering and Cash handling experience. Ability to accurately report information. Ability to assist with various office tasks as needed. Attend required meetings. Projects and assignments are completed thoroughly, professionally, and with care. Adjusts to high-pressure conditions and is open to change. Assumes responsibility for personal growth and development. Must have good mathematical and computer skills. Relevant training and experience and additional education preferred. CPR and first aid training are preferred. EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities

The Front Desk Agent is responsible for registering and assigning rooms to guests, issuing room keys, and answering inquiries about hotel services. They also handle reservations, compute bills, and manage guest communications.