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Front Desk Agent at Holiday Inn Express & Suites Charlotte - Ballantyne
Charlotte, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Services, Customer Service, Hotel Operations, Payment Processing, Communication Skills, Interpersonal Skills, Conflict Resolution, Hotel PMS, Reservation Management, Professionalism

Industry

Hotels and Motels

Description
Description Are you passionate about hospitality and delivering exceptional guest service? We’re looking for a Front Desk Agent to join our team in a vibrant, guest-focused environment! As the first point of contact for our guests, you’ll play a key role in creating a welcoming and memorable experience. • Greet and assist guests with check-ins, check-outs, and reservations. • Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude. • Process payments, verify guest information, and maintain accurate records. • Coordinate with other departments to ensure seamless guest experiences. • Answer phone calls and respond to emails in a timely and courteous manner. • Maintain a clean, organized, and inviting front desk area. If you have strong communication skills, a positive attitude, and a passion for hospitality, we’d love to meet you! Requirements • Must have a comprehensive knowledge of hotel operations and guest services • Strong communication and interpersonal skills • Ability to handle difficult situations and maintain professionalism • High school education preferred; relevant training and experience required • Previous experience in a hotel environment/Hotel PMS preferred • Knowledge of applicable Federal, state, and local health, safety, and legal regulations • Ability to obtain required licenses and certificates • Additional language ability preferred • CPR and first aid training preferred EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Responsibilities
The Front Desk Agent serves as the primary point of contact for guests, managing check-ins, check-outs, and reservations. They are responsible for providing professional customer service, processing payments, and coordinating with other departments to ensure a seamless guest experience.