Front Desk Agent - Holiday Inn Express West Allis (PM Shifts) at Dreamscape Hospitality

West Allis, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

16.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Multi-tasking, Computer Skills, Hotel Reservation Software, Billing, Payment Processing, Concierge Services, Problem Solving, Time Management

Industry

Hospitality

Description

Description The Guest Service Agent is responsible to providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities: Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues Make, modify, and cancel guest reservations as needed Provide concierge services, such as recommending local attractions, restaurants, and activities Maintain a tidy and organized front desk area Assist with luggage handling and other guest services as required Uphold the hotel's standards of quality and hospitality at all times Requirements Job Requirements/Qualifications: High school diploma or equivalent required; some college or hospitality training preferred Previous experience in customer service, hospitality, or related field preferred Strong communication and interpersonal skills Ability to multi-task and work in a fast-paced environment Basic computer skills; experience with hotel reservation software is a plus Must be able to work flexible hours, including evening, weekends, and holidays Physical Requirements: Ability to stand, walk, and remain on feet for extended periods Visual and auditory ability to interact with guests, answer phones, and perform job duties safely Reasonable accommodations may be made for individuals with disabilities to perform essential functions of this job Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Responsibilities

The Guest Service Agent is responsible for providing exceptional customer service by managing guest check-ins, check-outs, and reservations. They also handle incoming calls, provide concierge services, and maintain an organized front desk area.