Front Desk Agent | Homestead Hampton Inn at SHANER

Homestead, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Check-in/Check-out, Cash Handling, Complaint Resolution, Communication, Computer Literacy, Bilingual English/Spanish, Local Area Knowledge

Industry

Hospitality

Description

* Be available to work a flexible schedule, including weekends, holidays, and varied shifts. * Handle guest complaints ensuring guest satisfaction. * Process all check-ins and check-outs according to established hotel requirements. * Adhere to payment, cash handling and credit policies/procedures. * Generate, print, and distribute daily reports to designated departments/personnel. * Resolve discrepancies on the room status report with Housekeeping. * Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications * High school graduate or equivalent. * Minimum one year customer service experience; previous hotel experience preferred. * Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. * Computer experience preferred. * Bilingual English/Spanish a plus. * Knowledge of local activities and attractions appropriate for clientele. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! Shaner Hotels has an amazing opportunity at our 126-room Hampton Inn & Suites (Miami-South / Homestead). From the world-class restaurants and one-of-a-kind boutiques along Miami's vibrant South Beach to the moss-covered cypress trees growing out of the soggy marshes of the Everglades, you're just minutes away from your own personal Florida adventure when you stay with friends at our Miami-South hotel in Homestead.

Responsibilities

The Front Desk Agent is responsible for providing superior guest services, including efficient check-in and check-out processes and payment handling. They also manage guest complaints and coordinate room status reports with the housekeeping department.