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Front Desk Agent | Homestead Townplace Suites at SHANER
Homestead, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Check-in, Check-out, Payment Processing, Cash Handling, Credit Policies, Report Generation, Discrepancy Resolution, Communication, Bilingual, Local Knowledge, Flexibility, Problem Solving, Teamwork, Professionalism, Guest Satisfaction

Industry

Hospitality

Description
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.
Responsibilities
The Front Desk Agent is responsible for providing superior guest services, including processing check-ins and check-outs efficiently. They handle guest complaints and ensure overall guest satisfaction while adhering to hotel policies and procedures.