POSITION SUMMARY

The Front Desk Agent is the front-line representative of the company, and as such must always be pleasant, friendly, polite and courteous to the guests. He/she acts in accordance with the philosophy, goals, and objectives of Executive Conventions Management. He/she should make every reasonable effort to meet the needs of the guests, within corporate guidelines.

EDUCATION QUALIFICATIONS AND EXPERIENCE

Pleasant and friendly. Courteous and polite.
Understand and model team spirit.
Ability to communicate well both verbally and in writing.
Ability to operate computer equipment and Property Management System software.
Ability to independently plan and organize own activities.
Experience in the hotel industry as a Front Desk Agent is an asset
Job Types: Full-time, Part-time
Pay: From $20.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site gym
• Store discount
• Vision care

Application question(s):

• RCMP clearance required.

Experience:

• Customer service: 2 years (preferred)

Language:

• english fluently (required)

Location:

• Chilliwack, BC (required)

Work Location: In perso

Greet arriving guests quickly and courteously and complete documentation to register the guest, assign a room, provide ID and key, and give directions to the room. Answer queries from guests regarding the hotel facilities, training facilities, and community facilities. Ensure the confidentiality of all personal guest information. Be receptive to complaints from guests, making every reasonable effort to resolve the complaint. Refer the guest to management if required. Answer incoming telephone calls, directing them to the appropriate department or person. Maintain the cash float while on duty — charge incidentals to the guest account. Greet departing guests quickly and courteously and complete documentation to deregister the guest. Perform other related duties as assigned.