Reporting to the Front Desk Manager, the Front desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay to meet company and brand high standards of quality, at our Holiday Inn Express & Suites Regina, in Regina, SK.
* This is an unionized position

REQUIRED SKILLS AND QUALIFICATIONS:

• Previous hotel front desk experience an asset
• Must be able to legally work in Canada (no LMIA available)
• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Always maintain a professional appearance and manner.
• Can communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
  Thank you for your interest. Only candidates selected for an interview will be contacted.
  Job Types: Part-time, Permanent
  Pay: $15.45-$19.01 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• RRSP match
• Vision care

Work Location: In perso

1. Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making.
2. Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
3. Greet customers immediately with a friendly and sincere welcome. Provide accurate information such as outlet hours and local attractions.
4. Complete the registration process, confirming pertinent information including number of guests and room rate. Promote brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons as required.
5. Verify and process credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank.
6. Promptly answer the telephone using positive and clear communication.
7. Perform all Guest Services and cashiering duties achieving accuracy and logical work sequence
8. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing discounts.
9. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
10. Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques to maximize on Revenue Per Available Room and contribute to achieving or exceeding the department budget.
11. Consult with Housekeeping and Maintenance regarding the availability of rooms
12. Be alert to/respond to guest needs ensuring special requests are dealt with and follow up as required to contribute to the development of customer loyalty.
13. Conduct security checks of the lobby (or consult with security as appropriate) to ensure property and employee safety following procedures laid down by property policy.
14. Ensure full completion of all duties relating to the shift and a concise hand over to assist the smooth running of the property, effective teamwork, and guest satisfaction.
15. Comply with attendance rules and be available to work on a regular basis.
16. Perform any other job-related duties as assigned.