Front Desk Agent - Hyatt House the Wharf at Concord Hospitality Enterprises

, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

24.0

Posted On

17 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Cash Handling, Interpersonal Communication, Multitasking, Organizational Skills, Conflict Resolution, Hospitality Standards, Professionalism

Industry

Hospitality

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit. Responsibilities • Assist guests efficiently, courteously, and professionally at all times • Maintain a high level of service and hospitality standards • Promptly address guest concerns and ensure satisfaction in a timely manner • Post guest charges, collect payments, and follow cash handling procedures • Handle guest mail and messages with respect to privacy and professionalism • Stay knowledgeable about the hotel brand, travel programs, and special offers • Communicate guest feedback effectively to departments and management • Respond quickly to calls, lobby visitors, and team members needing assistance • Maintain full knowledge of hotel safety and emergency procedures Qualifications • High school diploma or equivalent preferred • Prior hospitality or customer service experience is a plus • Strong interpersonal and communication skills • Ability to multitask and remain professional in a fast-paced environment • Detail-oriented with strong organizational skills • Flexibility to work varied shifts, including evenings, weekends, and holidays Benefits (Full-Time Associates Only) • Competitive wages • Medical, dental, and vision insurance • Life insurance and short/long-term disability options • 401(k) program with company match • Tuition assistance • Discounted room rates at Concord-managed hotels • Training, development, and career advancement opportunities Why Join Concord? At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity. We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN! Our associates proudly cheer: “We Are Concord!” We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All. Pay Range: $20 - $24 hourly

Responsibilities

Manage guest interactions from arrival to departure, ensuring high hospitality standards and professional service. Handle administrative tasks including payment collection, guest charges, and communication across hotel departments.