Front Desk Agent at IDILIQ Group

Kissimmee, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Check-in/Check-out, Payment Processing, Customer Service, Upselling, Reservation Management, Communication, Problem Solving, Organization, Teamwork, Computer Literacy, Hospitality Knowledge, Bilingualism

Industry

Hospitality

Description

Description Responsibilities for the position include, but are not limited to the following: Check in and out Resort guests in a timely and professional fashion. Process all payments according to established procedures. (Posting Activities fees, package fees, etc.) Welcome guests in a friendly, prompt, and professional manner. Register guests, issue room keys, and provide information on the resort amenities and activities. Promptly and courteously answer phones Up-sell rooms when possible, to maximize hotel occupancy Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing deposit and other reports, preparing deposits, and counting/securing assigned bank. Communicate any outstanding guest requests or issues to appropriate departments (i.e.: management, maintenance, housekeeping departments) that may require additional monitoring or follow-up. Respond appropriately to guest complaints Make appropriate service recovery gestures in order to ensure complete guest satisfaction. Book/create guest reservations for individuals that are requested from within the Resort Effectively and efficiently communicate any cancellations or changes with the Reservations department. Ensure all the guest’s personal information address, email, and phone) is updated in the system prior to printing the registration form. Ensure all guest packages are logged appropriately with First & Last Name, tracking number, house number, and cost of package. Verify name on package with proper ID before providing packages. Ensure guest signs & dates all packages received. Ensure all mail is filed correctly. Utilize your e-mail to communicate with other departments or when management is not available for any follow-ups. Place Notes in the reservations systems for any potential guest complaints. (under “reception” tab. Ensure that front desk reception desk is clean, tidy and stocked for the next attendant. Perform other duties assigned by manager. Requirements Requirements: High School degree or equivalent An ability to think logically and solve problems with a proven track record of prioritizing and organizing their time Flexible with regards to assigned tasks and able to work under own initiative as well as part of a team Knowing how to work under pressure to meet company’s deadlines Good communication skills both written and verbally Hard working with a professional attitude Must be computer literate Must have knowledge and background in hospitality Must have a reliable source of transportation Bi-lingual candidates will be given preference. Must have a minimum of 1-year Front Desk/ Guest Services experience at a hotel or resort. A flexible schedule is required.

Responsibilities

Key duties involve professionally checking guests in and out, processing all payments accurately, and warmly welcoming guests while providing information on resort amenities. The agent must also handle guest requests, complaints, and effectively communicate issues to appropriate departments.